Water Utility Management International

Volume 2 Issue 1
March 2007

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Contents

NEWS, including:

World Bank study assesses corruption

A study by World Bank senior economist Charles Kenny has highlighted the need for use of large surveys to better assess corruption in infrastructure projects and responses to the problem.

Criticism of regulator for handling of demand and leakage in England and Wales

The UK's National Audit Office has issued a report that takes a detailed look at Ofwat's role in regulating the demand for water and leakage levels in England and Wales.

ANALYSIS

Evaluating the real impact of corruption

Corruption exists, but development of policies to address it requires fuller understanding of the issue. Lis Stedman reports on a World Bank study of the problem.

A sanitation solution for Indonesia's urban areas

A new Asian Development Bank contract aims to help Indonesia develop plans for the country's urban sanitation services. Lis Stedman spoke with James Currie of Black & Veatch about the contract.

FEATURES

6

Improving performance at water and wastewater utilities through effective knowledge management

By Peter von Zweck and Elisa Speranza

9

Mastering utility management

By Lis Stedman

10

Financial sustainability as a foundation for infrastructure development and management: best practices

By Eric Rothstein and Deborah Galardi

14

Communications as a cornerstone of water utility leadership

By Jane Mobley

15

The secrets of a successful public water utility

By Keith Hayward

19

Capitalising on international funding for infrastructure projects in China - lessons from case studies

By Xiu Hua Zhang and Chi Rong Huang

23

Partnership instead of privatisation

By Manfred Rauch