Water Utility Management International 7.4 (2012) 13
Performance insurance: rewarding managers for better service
David Zetland
Water utilities need to improve their performance in ways that are transparent and obvious to customers. David Zetland explains how performance insurance can improve outcomes for customers, ease the workload on regulators, and reward good managers.
Full article (PDF Format)
eProduct: Buy this article for £24.00 (IWA MEMBER PRICE: £18.00)
All prices include VAT. For customers where VAT should not be applied, the VAT amount will be removed upon payment
|
