Water Utility Management International 3.3 (2008) 06-07
Current challenges in performance assessment of water services
Helena Alegre, Enrique Cabrera Jr. and Wolf Merkel
Performance Indicators can be used to improve a utility's efficiency through self assessment. Helena Alegre, Enrique Cabrera Jr. and Wolf Merkel discuss the results of COST Action C18, a project on performance assessment of urban infrastructure services.
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