Water Utility Management International

Volume 3 Issue 1
March 2008

Download full issue here

Contents

NEWS, including:

New ISO standards for drinking water

A suite of new ISO standards has been produced to offer the international community practical tools to address the global challenge of effectively managing limited water resources to provide access to safe drinking water and sanitation for all.

US EPA sets out wastewater needs

A US report on wastewater infrastructure needs has estimated a capital investment of $202.5 billion is needed accross the nation to control wastewater pollution for up to 20 years.

ANALYSIS

Assessing the impacts of England's new strategy

A new water strategy for England has implications for the water utilities, who will be the ones responsible for much of the implementation. Lis Stedman reports

FEATURES

6

Italy's sector uncertainty

By Lis Stedman

8

Getting the voice of the consumer heard

By Lis Stedman

10

The franchising concept for water and sanitation in developing countries - A Peruvian case study

By Jorg Gmeinbauer and Karl-Ulrich Rudolph

14

Psycho-linguistics: a new strategy for customer communication

By Dr Valerie Bram and Dr Henry Fabian

16

Eureau's role in reform

By Lis Stedman

18

PSP in the EU water sector: lessons learnt - an empirical survey

By Jorg Gmeinbauer and Karl-Ulrich Rudolph