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Water Utility Management International

Volume 2 Issue 3
September 2007

Download full issue here

Contents

NEWS, including:

Queensland approves plans to streamline water assets
Following its presentation in May of a model to streamline its water assets, the Queensland government has given the go-ahead for the plans. The state currently has 23 bulk water supply and treatment bodies, plus 17 retailers owned by 25 separate organisations. Under the new model, a single state-run bulk supply body will own the dams, pipe networks, treatment works, water sources and weirs by 1 July next year.
CSIRO issues report on triple bottom line management
CSIRO has produced a report for AwwaRF on triple bottom line (TBL) reporting of sustainable water utility performance. The report is intended to help US utilities to move towards sustainability by providing guidance on how to report on and manage their environmental, social and economic performance.

ANALYSIS

The drought driving Australia’s water industry reforms
The Water Services Association of Australia’s annual report card describes the country’s water industry as ‘the canary in the coal mine’ for climate change, with the drought spurring water companies to achieve world-leading efficiency gains. Lis Stedman presents the report’s key findings.
The asset transfers at the heart of Malaysian reform
A Malaysian federal government company, PAAB, will fund the takeover of water assets in 11 of the country’s 13 states in a move to improve water quality and efficiency. Lis Stedman reports on the $580 million deal.

FEATURES

7
Output-based aid: targeted funding to help close the water and sanitation gap
By Yogita Mumssen and Cledan Mandri-Perrott
10
Water pricing: from theory to practice
By Francesc Hernández-Sancho, Nicolas Renard and Heimo Theuretzbacher-Fritz
15
China’s urban water sector reform
By Lis Stedman
18
Rediscovering risk management
By Simon Pollard, Roland Bradshaw and Jen Smith
20
Benchmarking best practice in the water sector
By Lis Stedman
24
Customers and complaints: lessons to improve water utility communications
By Anne Owen
27
Legislation drives Brazilian investment
By José Aurélio and Anna Virginia Machado