Water Utility Management International 2.1 (2007) 14-15

Communications as a cornerstone of water utility leadership

Jane Mobley

The challenges water utilities face on issues such as resources and the need to secure investment demand a greater level of leadership by utility executives and managers when interacting with all stakeholders, including the communities they serve. Jane Mobley explains why a coherent approach to communications is needed to support this interaction.

Full article (PDF Format)