Water Utility Management International 2.1 (2007) 6-8

Improving performance at water and wastewater utilities through effective knowledge management

Peter von Zweck and Elisa Speranza

Knowledge management is key to ensuring effective utility working. Peter von Zweck and Elisa Speranza look at some of the drivers of the increased need to manage knowledge and outline some of the best practices for water and wastewater utilities.

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