Water Utility Management International

Volume 1 Issue 1
March 2006

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Contents

NEWS, including:

UK water firm fined over bills

Economic regulator Ofwat has published its interim report into allegations about false reporting of information by UK water utility Severn Trent Water.

US EPA under fire for lead rule data gap

The US Government Accountability Office has criticised the Environmental Protection Agency for not having in its database information from over 30% of large and medium-sized community water systems on the amount of lead in their supplies.

ANALYSIS

Prospects for European clarity on procurement in public private partnerships

With the European Commission due to launch measures on public private partnerships this year, a recent ruling by the European Court of Justice on an Austrian waste disposal company revealed the perils of mixing public and private interests in the procurement of municipal or government services.

The cultural challenge of Northern Ireland's new customer service contract

Award of the new customer service contract for Northern Ireland coincides with a change in the way customers are charged. Lis Stedman looks at the challenge this represents.

Funding shift to support European cohesion

Water and wastewater developments will be major beneficiaries of huge transfers of cash to the European Union's poorest countries as a new regime of regional funding takes root, reports Peter Reina.

FEATURES

7

Emulating success in Cambodia: lessons from Phnom Penh

By Eric van Zant

8

Are utility attitudes to the environment shaped by corporate governance? Assessing the evidence from Australian utility reports

By Adam Gray and Jennifer McKay

11

What gets measured gets done: applying a seven-step methodology in Columbus, Georgia

By Terrance Brueck and Billie G Turner

15

Customer Debt: Delivering on the debt dilemma

By Lis Stedman

17

Briefing: A perspective on private participation

By Keith Hayward

20

Lessons from Latin America: the potential of local private operators

By Alejo Molinari

23

Interview: Aguas de Portugal's push towards direct service provision

By Paul Garrett