Water Utility Management International
Pilot issue
December 2005
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full issue here
Contents
NEWS, including:
- Municipal reform needed to halt water services decline in eastern Europe and central Asia
- Affordability concerns in the UK
ANALYSIS:
- The good and not so good of Scotland’s road to reform
- Lis Stedman
- Tempting investment in the EECCA region
- Keith Hayward
- RWE’s return to its corporate roots
- Peter Reina
FEATURES
- 7
- The customer communication imperative
- Bill McCann
- 9
- Affordability in eastern Europe:
anticipating the impact of tariff reforms
- Keith Hayward
- 11
- Contract incentives for programme delivery
- Keith Hayward
- 12
- Starting reforms to Finnish regulation
- Paul Garrett
- 14
- Nor Akunq - the utility pioneering Armenian water sector reform
- Stephanie Meade
- 17
- San Diego’s IT key to cost savings
- Lis Stedman
- 18
- The contract key to municipal PSP:
lessons for improving private sector participation
- Keith Hayward
- 23
- Scottish Water’s public performance
- Paul Garrett
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