Water Supply Vol 5 No 3-4 pp 303–307 © IWA Publishing 2005
The value of data and information for implementing water demand management and the role of the envisaged Rand Water bureau to obtain same
J.S. Buckle*, T. Leoni** and K.M. Naicker***
*Sales and Customer Service Division, Rand Water, P O Box 1127, Johannesburg, 2000, Republic of South Africa, (Email: knaicker@randwater.co.za)
**Sales and Customer Service Division, Rand Water, P O Box 1127, Johannesburg, 2000, Republic of South Africa, (Email: knaicker@randwater.co.za)
***Sales and Customer Service Division, Rand Water, P O Box 1127, Johannesburg, 2000, Republic of South Africa, (Email: knaicker@randwater.co.za)
ABSTRACT
Successful water demand management requires accurate and timely data about the operation of the system. Various engineering management information systems have been tried in municipalities to capture such data but were prone to become inoperable through neglect. In reaction to this, Rand Water devised a bureau-based service for obtaining water demand management information, with significant benefits to the municipal councils and to the utility. Keywords Demand management; information; water
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