Water Supply Vol 3 No 1-2 pp 425–431 © IWA Publishing 2003
Using staff surveys to identify business improvement opportunities
K. Jones
Cardno MBK Pty Ltd, PO Box 388, Toowong, Queensland 4066, Australia (E-mail: kjones@cardno.com.au)
ABSTRACT
Staff survey techniques can quantify staff opinions and help reveal business improvement opportunities. Two specific formats have been devised for water industry agencies to characterise the degree of "business approach" within an organisation and to assess the readiness of staff to respond to change
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