Water Supply Vol 2 No 4 pp 173–180 © IWA Publishing 2002
Practical application of metric benchmarking in water supply systems
E. Cabrera Jr.*, F. Arregui**, R. Cobacho*** and O. Trull****
*Instituto Tecnológico del Agua, Universidad Politécnica de Valencia. Cno. De Vera s/n, 46022 Valencia, Spain (E-mail: qcabrera@gmf.upv.es)
**Instituto Tecnológico del Agua, Universidad Politécnica de Valencia. Cno. De Vera s/n, 46022 Valencia, Spain (E-mail: farregui@gmf.upv.es)
***Instituto Tecnológico del Agua, Universidad Politécnica de Valencia. Cno. De Vera s/n, 46022 Valencia, Spain (E-mail: rcobacho@gmf.upv.es)
****Instituto Tecnológico del Agua, Universidad Politécnica de Valencia. Cno. De Vera s/n, 46022 Valencia, Spain (E-mail: ostrudom@gmf.upv.es)
ABSTRACT
Metric benchmarking has been widely quoted as a powerful management tool. However, as useful as metric benchmarking can prove, its actual application may present several inconveniences. These include internal resistance to the project, difficulties in finding a suitable partner, finding an appropriate set of indicators, actual data management and results analysis. This paper will present general guidelines to carry out a metric benchmarking project within the water industry, as well as some tools that may be used to overcome some of these difficulties.
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