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Water Practice & Technology © IWA Publishing 2008 | doi:10.2166/wpt.2008.029
Franchising -- a partnership model for efficient water services operation and maintenance
Dr Kevin Wall, Jay Bhagwan and Oliver Ive
CSIR Knowledge Services, P O Box 395 Pretoria 0001 South Africa; +27-82-459-3618
Email: kwall@csir.co.za
Water Research Commission, Private Bag X03 Gezina 0031 South Africa; +27-12-330-0340;
Email: jayb@wrc.org.za
Amanz'abantu Services, PO Box 19442 Tecoma 5214 South Africa; +27-43-726-7217;
Email: oliver@aserve.co.za
ABSTRACT
There is a need in South Africa for institutional innovations aimed at increasing the coverage and reliability of water services, and sustaining those services. The paper describes an alternative service delivery institutional concept, viz the franchising of the operation and maintenance of water services, and outlines the need to formulate a franchise model that could be developed and made available to emerging entrepreneurs as the basis of a viable business. The franchise would be in respect of components of the water services value chain that are suitable for small business in that they can be readily systematised.
Keywords: water; sanitation; water services; franchising; delivery
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